Country United States
Language English

Orders

Returns and exchanges

Returns

Returns form

You have a maximum period of 30 days to return an order. To proceed with the return, go online and follow the instructions in the returns section, or you can contact us at returns@etxeondo.com
If your order had a free shipping service, the returns will be free. In all other cases, the shipping costs generated by the returns will be charged to you.
All products must be returned in their original packaging, with their original bag and labels and be unused.
We will not accept products with marks, spots or hairs. All products will be reviewed by our quality department.
Once the condition has been checked, we will proceed with the cancellation of the order.
All returns will be processed within 30 days of receipt and the full amount of the order will be refunded using the same means of payment used in the purchase.
The shipping costs generated in the purchase for orders less than 200 dollars will not be reimbursed in any case and under no circumstances.

 

Exchanges

You have a maximum period of 30 days to change the size if you think you have made a mistake. To proceed with the change, go online and follow the instructions in the returns section or you can contact us by email returns@etxeondo.com
If your order had a free shipping service, the returns will be free. In all other cases, the shipping costs generated by the returns will be charged to you.
All products must be returned in their original packaging, with their original bag and labels and be unused.
We will not accept products with marks, spots or hairs. All products will be reviewed by our quality department.
Once the condition has been checked, we will send you a new product in the size you requested.
All returns will be handled within 72 hours of receipt and will be sent using the same shipping service that was used in the initial purchase.
If we do not have the size of your choice, we will inform you of the deadline for receiving a new unit and if it is not to your liking, we will refund the amount.

Need any help?

Telephone number
+34 943 69 12 49
Office hours
Monday-Thursday: 8h30-13h30 – 15h30-18h30
Friday: 7h-15h
Email
shop@etxeondo.com

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