Country United States
Language English

FAQ

We design and make all our garments in our factories in Spain; we are proud to be an exception when the majority of our competitors outsource their manufacturing.
We always use the best materials from the best suppliers, combined with a thorough quality control at each stage of the manufacturing process. Etxeondo remains a family business; we work together, ride together. Combining innovative performance fabrics and considered design, our clothing satisfies the most demanding of cyclists.

Simply choose your products, selecting color and size, and add to the shopping cart. When you have finished shopping, confirm the order and in a few minutes your basket will be ready to be processed.

It is not mandatory to register; you can place an order as a guest without registering or creating a user profile. However, it is highly beneficial to register as it means you can access your orders at any time, check the status of your order, manage a return, modify personal information for future purchases and receive the Etxeondo newsletter.

We do not accept orders by phone. All orders have to be processed and paid for online, although we are always happy to discuss your requirements over the phone.

All prices include the corresponding taxes. Depending on the value of your order it may be necessary to add shipping costs.

To select the correct size, you can use the guide in this link: https://www.etxeondo.com/es/mas/guia-de-tallas As well as selecting the correct height and weight, it is very important the measurements of chest and waist are taken correctly, the first at the level of the chest and the second on the line of the navel. If you are still unsure, you can contact us at fit@etxeondo.com.

If you want to modify or cancel an order you can contact us at info@etxeondo.com quoting your order number. If your order is at a "ready to ship" or "sent" status, we will not be able to modify or cancel it.

You can pay for your order with VISA, MASTERCARD and MAESTRO cards. We can also process the payment through PAYPAL.

All payments will be made through a redirection connection of the client's browser, in this way the selection of the means of payment and the data entry will take place in the secure environment of the bank's server and outside the responsibility of Etxeondo.
In this way, all payments will be encrypted using secure technology authentication mechanisms such as 3D Secure. If you use PAYPAL, at no stage will your account or card details be visible to any employee of Etxeondo.

We offer free shipping on all orders over 150 EUR/GBP, 675 PLN, 200$; other orders will have additional cost of 8 EUR in Spain and 14 EUR/GBP, 55 PLN, 35$ for standard shipping.

We also offer an express delivery service. For all orders over 150 EUR/GBP, 675 PLN, 200$ an additional cost per shipment of 4.95EUR/GBP, 20 PLN. Express shipping on orders that do not exceed 150 EUR/GBP, 675 PLN, 200$ will be charged at 20 EUR/GBP, 99 PLN, 35$.

All orders inside Spain have an approximate delivery time of 24 hours. In the rest of the countries where we work the period for Standard shipments is 4/6 days, since it is not an Express service, the transit times are indicative.
In the case of the Express service, the delivery time is 48 hours. The periods indicated do not include weekends or holidays. The information regarding the delivery time will not be binding.

Once your order is confirmed you will receive an email with a tracking number and a link so you can see the status of your order. You can also track the status of your order at any time in the "My Orders" section of your account.

You have a maximum period of 30 days to change the size if you think you have made a mistake. To proceed with the change, go online and follow the instructions in the returns section or you can contact us by email returns@etxeondo.com
If your order had a free shipping service, the returns will be free. In all other cases, the shipping costs generated by the returns will be charged to you.
All products must be returned in their original packaging, with their original bag and labels and be unused.
We will not accept products with marks, spots or hairs. All products will be reviewed by our quality department.
Once the condition has been checked, we will send you a new product in the size you requested.
All returns will be handled within 72 hours of receipt and will be sent using the same shipping service that was used in the initial purchase.
If we do not have the size of your choice, we will inform you of the deadline for receiving a new unit and if it is not to your liking, we will refund the amount.

You have a maximum period of 30 days to return an order. To proceed with the return, go online and follow the instructions in the returns section, or you can contact us returns@etxeondo.com

If your order had a free shipping service, the returns will be free. In all other cases, the shipping costs generated by the returns will be charged to you.
All products must be returned in their original packaging, with their original bag and labels and be unused.
We will not accept products with marks, spots or hairs. All products will be reviewed by our quality department.
Once the condition has been checked, we will proceed with the cancellation of the order.
All returns will be processed within 30 days of receipt and the full amount of the order will be refunded using the same means of payment used in the purchase.
The shipping costs generated in the purchase for orders less than 150 EUR /  GBP and the shipping costs generated in the purchase with Express service for both orders below 150 EUR / GBP and above will not be reimbursed in any case and under no circumstances.

It is not possible to return orders to a store. All orders processed online will be subject to the conditions of return that we detail in the section of returns.

If our quality process fails and we send you something different than what is requested, do not worry, you will have to enter your account and follow the steps indicated in the returns section." You can also contact us at the address of email returns @ etxeondo.com
Send us the product, the shipping and return costs will be on our side.
All products have to be returned in their original package, with their original bag and labels respecting the conditions of being a new product, without use or washing.
We will not accept products with marks, spots or hairs. All products will be reviewed by our quality department.
Once the condition has been checked as new, without use or washing and that maintains the labels, original bag or presents marks, spots or hairs we will proceed to send you the product you requested in your order.
All returns will be handled within 72 hours of receipt and will be sent with the same service that was used in the initial purchase, communicating by email where the new tracking number and a link so you can Know the status of your order.
In the event that we do not have the size of your interest to proceed with the change, we will inform you of the deadline for receiving a new unit and if it is not to your liking, we will proceed to refund the amount.

If at the time of receiving your order you suspect that you may have suffered damage during transport, the first thing you must do is to leave a written record to the messenger. Once this is done, contact us to tell us what happened and find the best possible solution.

At Etxeondo we work hard day after day to offer the best quality in our products, your satisfaction is our greatest success. For your peace of mind we offer two years warranty from the moment of purchase and if your product suffers a manufacturing defect you must send it to us along with the purchase invoice so that our specialists can evaluate what has happened and give you the best possible solution, either a warranty repair or a change for another new product equal to the one you sent us. The warranty does not cover conditions of use outside normal, wear and tear caused by the passage of time or deterioration due to poor care or washing of the garment. You can contact us at the email address warranty@etxeondo.com

In general terms, our recommendations are that after each use you should wash the garments immediately. Keep in mind that sweat is toxic, in some of us it is more, in others less but it will always contribute to deteriorate the garment before.
We suggest you not to place wet sweat garments in a closed place or - worse yet - in a sports bag or in a plastic bag.
We advise to wash the cycling clothes separately from other clothes / accessories to avoid friction. Before washing, turn the garments inside out (seams on the outside).
It is possible to wash in the washing machine, but always use a wash bag, a delicate cycle and warm water (max 30 ° C). Do not use bleach and / or softeners. Use only a mild liquid detergent.
Dry clothes in flat or hanging, do not use dryer and always avoid leaving the clothes dry in the sun.
With dedicating a little love and attention you will noticeably improve the life of your clothes, remember that the cycling clothes are not made to last forever.

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